SHIPPING & RETURNS
FIND OUT MORE ABOUT GURUNANDA'S SHIPPING & RETURN POLICIES
SHIPPING
We offer FREE SHIPPING on all retail orders over $40 (Only applies to residents in Continental United States & Non-Dental Professional Orders)
We are unable to fulfill any orders internationally currently. We apologize for any inconvenience.
Free Shipping is only applicable for the United States. Outside the US, regular shipping charges will be applicable.
PACKAGE SHOWS DELIVERED, BUT DIDN’T RECEIVE?
Carriers sometimes do a false scan for packages before being delivered (while they are still in transit), showing “DELIVERED”. We would suggest checking with your neighbors and/or waiting 24-48 hours to see if your package arrives.
If your package is still not received: Contact the carrier and file a claim. We are not liable for missing packages that are marked “DELIVERED”. We suggest contacting the carrier so they can further investigate.
If you purchased the Guide Shipping Protection, you can file a claim for any lost, stolen or damaged orders at https://guidepro.io/
HOLIDAY SHIPPING POLICY:
During the holiday season (or peak seasons) please understand that deliveries may take longer than normal due to the high volume of packages during this time. Please allow 5-7 business days for delivery. This delayed delivery time is out of our control and depends on the carriers' processing centers' volume.
RETURNS & REFUNDS
If you are not 100% SATISFIED within 7 days of delivery, we will refund your purchase if bought online through GuruNanda.com.
Please contact our Customer Service Satisfaction Team by email at contact@gurunanda.com with the following information:
- Order #
- Date of Purchase
- Item(s) Returning
- Reason for Return
To continue to provide quality products at reasonable prices, we do not offer free returns except due to specific reasons which will be given at the time of the request.
Once our Customer Service Satisfaction Team has confirmed your return you will need to email the team the return tracking number, so that your return and refund may be processed quickly and effectively.
*Due to the variance in pricing, we do not offer exchanges, only replacements for the same item.
Returns may be sent to:
GuruNanda LLC (Office)
Attn: Customer Service Dept. Supervisor
6645 Caballero Blvd.
Buena Park, CA 90620
We have the option to refuse to accept a return under special circumstances.
HOW DO I RECEIVE MY REFUND? Refunds will be returned to the card (or form of payment) you used to pay at the time of purchase. Refunds and/or exchanges are NOT valid on clearance items. No exceptions.
GuruNanda’s Warranty
Our electronic devices (diffusers, toothbrushes, water flossers) have a 90-day warranty policy from the date of purchase for manufacturing defects. All warranty replacements require proof of purchase for in-store or website purchases within 90 days of purchase. A replacement for a defective product will not be processed without this proof.