Help & Support

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GuruNanda 90-Day Limited Electronic Warranty

GuruNanda electronic products are covered by a 90-day limited warranty from the date of purchase.

This warranty applies only to manufacturer defects in materials or workmanship under normal, intended use.

Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, abuse, or improper handling
  • Water damage beyond product specifications
  • Unauthorized repairs or modifications

Claims

Proof of purchase is required. Defective products may be replaced or refunded at GuruNanda’s discretion. This warranty is non-transferable and applies only to the original purchaser.

Learn more about GuruNanda’s shipping and return policies below.

Shipping

We offer FREE SHIPPING on all retail orders over $50 (before taxes and/or discounts) — available only to residents of the Continental United States and non-dental professional orders.

International: We are only able to fulfill orders to Australia, Germany, and South Africa. We are unable to fulfill orders to other countries internationally currently. We apologize for any inconvenience.

All orders are processed and shipped within 5 business days, excluding weekends and holidays.

At this time, we are unable to fulfill international orders. We apologize for any inconvenience.

Note: Free shipping applies only within the United States. Orders outside the U.S. will incur standard shipping fees.

Package Marked as Delivered but Not Received?

Sometimes carriers may mark a package as “Delivered” before it actually arrives. If this happens:

  1. Check with neighbors or your local property office.
  2. Wait 24–48 hours to see if your package arrives.

If you still haven’t received your order:

  • Contact the carrier directly and file a claim.
  • We are not liable for packages marked “Delivered” by the carrier.

You can also file a claim through our Customer Portal for further assistance.

Order Cancellations & Address Changes

Requests for cancellations or address changes are not guaranteed once your order has entered processing. Our business hours are Monday–Friday, 9:00 AM–5:00 PM PST. Requests received outside these hours are not guaranteed for any changes.

Holiday Shipping Policy

During holidays or peak seasons, shipping times may be longer due to high carrier volume.
Please allow 5–7 business days for delivery during these periods.
Delays are dependent on carrier processing times and are outside of our control.

RETURNS & REFUNDS

At GuruNanda, your satisfaction is our priority. If you're not completely satisfied with your purchase, you may request a free return within 30 days of purchase by contacting our Customer Care team at contact@gurunanda.com.

Once your return request is approved, we'll provide instructions for completing your return at no cost to you. Eligible returns will receive a refund of the full product purchase price.

To qualify for a return, the item must be unused, in its original condition, and returned in its original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return.

If your return is approved, your refund will be issued to your original method of payment. Please allow 3-7 business days for the refund to be processed. The timing may vary depending on your financial institution or payment provider.

Late or Missing Refunds

If you haven't received your refund, we recommend taking the following steps:

  • Check your bank account or payment method again.

  • Contact your credit card company or financial institution, as it may take some time for your refund to be officially posted.

If you've completed these steps and still have not received your refund, please contact our Customer Care team at contact@gurunanda.com, and we'll be happy to assist you.