Hi Susan,
Thank you for taking the time to share your feedback with us, and I sincerely apologize for the frustration you experienced.
We understand how disappointing this must be. This is absolutely not the experience we want for you, especially when it comes to finding the right replacements for a product you already own.
Your feedback about the labeling and the difficulty in identifying the correct replacement tips is really important to us, and I've shared this directly with our team so we can work on making this clearer and easier for customers in the future.
Please reach out to our Customer Care team at contact@gurunanda.com with your order details. Our team will prioritize working with you to make this right.
We appreciate your patience and your feedback as we continue to improve.