Hi Colleen,
Thank you for your feedback about the 6-in-1 Ready to Go Butter on Gums Pre-Pasted Toothbrushes 2.0.
We're sorry to hear that the toothpick feature feels too rough for you to use comfortably. This is definitely not the gentle experience we want you to have with our product, and we understand how important it is for oral care tools to feel comfortable during use.
The toothpick component should provide effective cleaning without causing discomfort, and we take your feedback about the roughness seriously as this impacts your overall experience with the product.
Please reach out to us at contact@gurunanda.com with your order details so we can address this comfort issue and make it right for you. We want to ensure you have a better experience with our products.