Hi Beverly,
Thank you for taking the time to share your feedback with us, and I sincerely apologize that you're not having the experience you expected.
We completely understand your frustration, and this is absolutely not the experience we want for you. We take this seriously and would like to help make this right.
Please contact our Customer Care team at contact@gurunanda.com with your order details so we can immediately investigate what's going on and assist you right away.
We appreciate your patience and want to help.
Best,
Lynette
Customer Care Team