Hi Susan,
Thank you for taking the time to share your feedback with us, and I sincerely apologize for this experience.
We completely understand your frustration, especially since you've been such a loyal customer. It's disappointing to hear that the Butter on Gums Toothbrush you received in September hasn't met the same standards you've come to expect from us, and we take this seriously.
Your feedback about the changes you've noticed is really important to us, and I've shared this directly with our team. Please contact our Customer Care team at contact@gurunanda.com with your order details so we can look into this and help make things right for you.
We appreciate your loyalty and want the opportunity to do better.